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Customer Relationship Management Manager

Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense

Job Description

1. Create & monitor Group CRM strategy, scheme and marketing campaigns to retain, upsell and recruit customers

  • Develop a strategy and scheme for the CRM system at the Group level including finance, sales, and marketing mechanisms
  • Set up the structure for the customer database system
  • Extract and filter, classify customer source into categories
  • Analyze, evaluate the database, then formulate the appropriate Sales approach to optimize Marketing and Services functions and activities

2. Create & monitor sustainable financial funding and payment process of Group CRM scheme

  • Cooperate with Finance Department to create a financial plan for the project’s sustainable financial funding
  • Follow up payment process with Group and Subsidiaries
  • Collaborate with Sales, Marketing and related departments to plan, implement advertisement, communication, comercial promotion campaigns and other programs to promote Sales (include sales and crosss-sales);

3. Supervise proper implementation and control overall cost of all CRM initiatives

  • Propose, create and monitor the use of customer care softwares, such as: call center, website, live chat, apps, portal, automatic sales... that helps staff to operate more smoothly and more professionally to ensure the promt and closed interaction between Group with customers;
  • Create, control the policy, process and system of customer service, make sure all the requirements, complains, claims...of customers are followed and handled quicly and effectively in order to increase the level of satisfaction and remain customer's loyalty;
  • Be the representative of Group to work with partners, clients and related parties.

4. Other tasks as assigned by Chief of Strategy & Communication/ Corporate Projects Director/ Business Development Director

Job Requirement

  •  Bachelor degree or above; prefer in marketing, diplomacy, finance or business administration;
  • At least 05 - 10 years of experience of customer relation management or relevants for B2C companies with proven track of increase sales;
  • Knowledge of CRM mobile phone apps is an advantage;
  • Fluent in English both writen and verbal communication;
  • Proficiency in Microsoft Office and customer care softwares;
  • Ready for travelling and business trips.

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