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HANOIA - Sales Travel Operation & Tour Agent (TOTA)

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

A Sales TATO is responsible for contacting and maintain relationship with TOTA, to sell the Hanoia tours/workshop as well as Hanoia’s products. 

  • Look for and keep in contact with TATO to sell Hanoia’s workshop and products
  • Introduce/marketing workshop to clients via travel agents, website, brochures, television advertising, etc…Liaise about the price, receive and confirm booking;
  • Coordinate with marketing team to create Hanoia workshop such as: making paper mask, lacquer, eggshell inlay…and prepare material for workshop;
  • Clarify customer’s quantity, customer’s demand and holiday’s timeline… to prepare program and material;
  • Collaborate with store manager/store supervisor, marketing team to prepare for the workshop and related matters;
  • Stay alert and be able to solve any inconvenience the customer may suffer when attending workshop;
  • Collect, evaluate and respond all comments of customer about the workshop;
  • Be responsible for payment following. 

Job Requirement

Have knowledge in lacquer product is an advantage

Computer literary, especially in Excel

Communicate fluently in English/ French or a foreign language is a compulsory

Good communication and explanation skills

Strong relationship building and customer rapport skills

Prefer candidate who used to work in a travel agent or tour guide

Problem solving ability


Service oriented & result oriented

High responsible

Talkative & positive thinking

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