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[Alba Hotels]- Male Receptionist

Job Description

SCOPE OF WORK:

  • Ensuring Outstanding customer care at all times.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Selling room nights, increase occupancy and revenue.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Coordinating with housekeeping about room status

Job Requirement

  • Advanced Enlish fluency, IELTS > 5.0
  • Good health
  • Experienced with similar positions at 3-star hotels and above
  • Being confident, enthusiastic and devoting to work

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