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[Alba Wellness Valley] Huế - Reservation Staff

Job Benefit

  • Insurance
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave
  • Sport Club

Job Description

  • To make sure that room allocation and rates are in accordance with the request and confirmation.
  • To maintain good performance of reservation area.
  • To carefully read the log book and do the necessary follow up as required.
  • To be fully familiar with Fusion Programs and promotions
  • To be fully knowledgeable of the Reservation Standard Service Procedure.
  • Upon confirming any booking, thank the booker by saying" Thank you for your booking to Alba Wellness Valley by Fusion".
  • Ensure that VIP, Corporate Guest, Loyalty Programs, Frequent Flyer and Return Guest are recognized properly and rooms are allocated as required.
  • To update the reservations filing such as corporate rates, contract rates and special rates.
  • To handle the request of special booking arrangement and repeat it to your supervisor.
  • Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation.
  • To report to work punctually and wear complete and proper uniform.
  • Following the required Telephone Courtesy.
  • To keep the Reservation area clean and tidy and references are always ready at all time.
  • To refer any guest complaint or misunderstanding to your Supervisor or Duty Manager and/or Front Office Manager.
  • To respect all hotel property and to minimize wastage.
  • To maintain good working relationship other departments. Travel Agents and Corporate Contacts.
  • To follow up all guest request and complaint and to establish preventive actions from future recurrence.
  • Maximize using guest name
  • To update complete as possible telephone directory in the Smile system.
  • To be fully knowledgeable of the Telephone Operator Standard Service Procedure.



BENEFITS

  • Full Insurance as Labor Law.
  • Full salary during probation.
  • Free accommodation with meal.
  • Daily shuttle bus.
  • 8.5 working hours/ day, 5.5 working days/ week.
  • Other benefits as further discussion (internal policy, birthday, team building,...).

Job Requirement

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