Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

[TAM SƠN] HCM - CRM Executive (Loyalty)

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.

For more information, please visit: https://career.openasiagroup.com/

The CRM executive is responsible for executing CRM’s activities to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM’s activities within the Loyalty function. 

  • Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities. 

  • Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers. 

  • Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs. 

  • Ensure customer experience and customer service standard are well maintained. 

  • Work closely with cross-functional teams to deliver optimized CRM campaigns. 

  • Work closely with Marketing team to deliver client communication schemes. 

  • Manage CRM spending budget and stock. 

  • Deliver reports and analytics as required by managers. 

 

Job Requirement

1. Core Competencies

  • Customer connectedness and customer centric mindset 

  • Multi-tasking & cross-team collaboration skill 

  • Communication, presentation and negotiation 

  • Eager to learn & self-motivated 

  • Integrity, Logical thinking, Objectivity 

  • Proactive & result driven

2. Skills

  • Graduated from economics, business administration, marketing or related fields 

  • 2 years proven working experience in customer segment, loyalty, retail operations, customer service, customer experience, private banking, guest relations or partnership management 

  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above) 

  • Proficient in Microsoft Office 365 

  • Good synthesis, analysis and reporting 

  • Hands on experience with CRM software/system 

  • Event planning & execution is an advantage

Similar Jobs

[TAM SƠN] HCM - Beauty Advisor (Hermes Beauty)

Salary: Competitive
Yesterday
[TAM SƠN] HCM - Beauty Advisor (Hermes Beauty)
New

[TAM SƠN] HCM - Nhân viên kho vận/ Warehouse staff - Bán lẻ

Salary: Competitive
Posted 3 days ago
[TAM SƠN] HCM - Nhân viên kho vận/  Warehouse staff - Bán lẻ
New

[TAM SƠN] HCM - Sales Staff/ Nhân viên bán hàng (Bang & Olufsen)

Salary: Competitive
Posted 14 days ago
[TAM SƠN] HCM - Sales Staff/ Nhân viên bán hàng (Bang & Olufsen)

[TAM SON] HCM - Internal Control Intern/ Thực tập sinh Kiểm soát nội bộ

Salary: 0 - 4,000,000 VND
Posted 16 days ago
[TAM SON] HCM - Internal Control Intern/ Thực tập sinh Kiểm soát nội bộ

[TAM SƠN] HCM - Sales Staff (Nhân Viên Bán Hàng Thời Trang Cao Cấp)

Salary: Competitive
Posted 16 days ago
[TAM SƠN] HCM - Sales Staff (Nhân Viên Bán Hàng Thời Trang Cao Cấp)

[TAM SON] HCM - Nhân viên kho vận/ Warehouse staff - Bán lẻ

Salary: Competitive
Posted 23 days ago
[TAM SON] HCM - Nhân viên kho vận/  Warehouse staff - Bán lẻ

[TAM SƠN] HCM - Operations Executive/ Chuyên viên Vận hành

Salary: Competitive
Posted 27 days ago
[TAM SƠN] HCM - Operations Executive/ Chuyên viên Vận hành

[TAM SƠN] HCM - IT Helpdesk Executive

Salary: Negotiable
Posted 27 days ago
[TAM SƠN] HCM - IT Helpdesk Executive

[TAM SƠN] HCM - Marcom Lead/Trưởng nhóm Marketing & Truyền thông

Salary: Competitive
Posted 29 days ago
[TAM SƠN] HCM - Marcom Lead/Trưởng nhóm Marketing & Truyền thông

[TAM SON] HN/ HCM - Project Manager (Comestics)

Salary: Negotiable
Posted 21 days ago
[TAM SON] HN/ HCM - Project Manager (Comestics)

 

Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.