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[TAM SƠN] - HN OPERATION MANAGER

Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  1. Store Operation
  1. Store VM
  • Ensuring the Store VM quality of the store as standard;
  • Ensuring products display standard in the store (VM);
    2. Inventory
  • Inventory control monthly by operating and managing inventory at the Stores.
  • Offering sales programs to clear inventory.
    3. New Store Opening Set-up
  • Responsibility for analyzing premises set up new stores.
  • Managing the projects of new store openings, stores fit outs and launches in line with pre-agreed budgets.
  • Preparing the check list requirement to distribute to relevant departments and following up with the progress.
    4. Store Document Management
  • Preparing and monitoring team to work on the document in accordance with Store Operation, procedure/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off.
  • Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly
    5. Maintain store standard and merchandise standard
  • Checking and maintaining working standards follow store processes.
  • Ensuring store asset and equipment are in good condition
    II. Sales Management
  1. Sales
  • Partnering with Retail to provide data for buying.
  • Communicating Sales Target, sales plans, and sales results to Store Managers.
  • Monitoring sales target by monthly, quarterly and annually.
  • Coordinating, urging, monitoring the SMs by managing the store performance, sales KPIs and support Retail to have activities to drive sales, push sales to ensure achieving the sales targets.
  • Analyzing sales and do the action plan and ensure team is well communicated.
  • Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, promotion.
  • Planning, managing, and store arrangement for the promotion by follow promotion guideline.
    2. Customer Service quality
  • Maintaining close contacts with top tier customers, co-operating with CRM Department to build the CRM program to serve the current customer and recruit new customer.
  • Partnering with CRM to improve Customer Experience.
  • Ensuring quality of sales service according to standards Quality customer service, after sales.
    3. Team training & development
  • Following with all the staffs training/ coaching: product, store operation training and staff development, soft skills ...
    III. Other tasks assigned by Line Manager

 

Job Requirement

  • Excellent experience in project management and working to deadlines in a fast paced
    environment
  • BA Degree in Economics or relevant field.
  • At least 3-5 years’ experience of the retail environment and experience in new store openings and luxury brands.
  • An understanding of the value of brands and the ability to communicate brand values.
  • Experience in managing training, mentoring and supervising new team members.

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