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[TAM SON YACHTING] AFTER-SALES & FACILITIES SENIOR MANAGER

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

The After-sales & Facilities Senior Manager is required to manage all technical and operational activities related to boats technical services (dry docking, overhauling, repairs, maintenance, registration, import…), facilities management and boats operations.

  • Management of all matters, operations related to technical services, boats operations, marinas and yacht services center facilities
  • Technical services: Boat preparation, test & commissioning, maintenance, repairs, , spare parts equipment, warranty request and coordinating with brands’ after-sales service
  • Appointment and management of subcontractors with the support of the supervisors
  • Management of technical professionals, crews and berth personnel
  • Initiation and distribution of procedures and work instructions that relate to his scopes of responsibilities
  • Participation to the design and supervision of new boatbuilding projects with shipyard.

1. Boats technical services

  • Be responsible for the whole operational and technical tasks of the After-sales & Facilities Department
  • Supervise technical supervisors to ensure proper resolution of company/client boat related technical problems in a diligent and proactive way
  • Develop and implement policies and procedures for the performance of work operations
  • Work with sales, brands and logistics for services pricing
  • Ensure the quality control process of parts, deliveries, repairs and service
  • Ensure technical compliance with health/safety policies and procedures
  • Services team staff management: work distribution, labour planning, finding, training/coaching, and retaining the necessary technical workforce (in-house or outsourced), including engineers, technical supervisors, technicians, crews…
  • Develop and implement service packages (Technical service, Yacht management, Berth rental)
  • Ensure licenses (Vietnam registration, radio station, firefighting, insurance,) for new boats and licenses renewal processes are handled properly and meet commitments with clients.
  • Manage the processes of boat commissioning and preparation from the handover of the boat, after-sales service, hull maintenance schedule, repair method/procedure and management.
  • Respond to customer inquiries, complaints, and work with the team to resolve these issues in a timely and satisfactory Client.

2. Boat navigation and operations

  • Manage and supervise crews teams, providing leadership and guidance to ensure smooth operation of daily activities,
  • Periodically assess crews’ qualifications and required licenses

3. Facilities management

  • Throughout a preventive maintenance plan, manage the marinas facilities and berthing services, boats operations and maintenance in order to meet quality and safety conditions
  • Actively initiate and supervise the investigation of marinas, ports, berths, moorings
  • Interface with the landlord management teams
  • Research, develop marina facilities improvement plan and solutions
  • Interface with SEAMECO for place rental, service contract
  • With the support of the supervisors, oversee boat dry-docking checklist and approval, technical tools management
  • Manage the security service at marinas and YSC

4. Brand aftersales & warranty

  • Technical report to Brand aftersales service for boat issue, reparation, technical improvement…
  • Interface with Brand aftersales team for aftersales service, warranty policy, warranty certificate register and renewal, technical improvements
  • Manage the warranty process with boat’s owners, brands and logistics agency for importations and customs clearance
  • Interface with Management team and shipyard to design, develop new local boat Brand (KEPLER Boat),
  • Supervise production for new boat during building at shipyard - TVD.

5. Purchasing & Suppliers management

  • Manage suppliers and sub-contractors management (local/oversea suppliers of materials/parts/equipment and services)
  • Manage the processes of sourcing, purchasing, stock, delivery and logistics for parts or equipment from suppliers / service providers.
  • Manage the service cost and financial resources with an economical method and ensure compliance with financial regulations and organizational policies

6. Other

  • Regulation: support to collect and implement up-to-date regulations on boat registration, driving license, navigation rules, safety regulations for Vietnam
  • Logistics: support on boats transportation, importation and insurance
  • Trainings: design and implement technical trainings for Services team, Crews, Boat users
  • Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
  • Other missions and tasks as per line manager’s instructions.

Job Requirement

  • Minimum experience of 8 years in a relevant role (boat building, boat management, engine repair, boat dry-docking and overhauling…)
  • Solid background in marine engineering, mechanical engineering or naval architecture
  • Up to date knowledge and experienced with techniques for boats inspection and repair
  • In depth knowledge of VN regulation related to boat registration and navigation
  • Expert in boat technical management (hull and machinery)
  • Strong skills in risk management
  • Excellent people management and work organization skills
  • Experience in marina management is a plus

For more job opportunities, please visit: Jobs (openasiagroup.com)

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