Gia nhập Talent Network của chúng tôi sẽ giúp bạn nâng cao khả năng tìm kiếm việc làm. Cho dù bạn ứng tuyển một công việc nào đó hoặc đơn giản là cập nhật thông tin của mình, chúng tôi cũng luôn mong muốn được kết nối cùng bạn.
• Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing investment / improvements in people, processes and technology.
• Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
• Own the end-to-end customer service experience, collaboration with other departments (e.g., sales) and other Operations teams where necessary.
• Lead, motivate and develop customer service team. Provide coaching and support to customer service staff to further develop their competence and up-lift their technical knowledge
• University degree (Bachelor/Master) in economics, marketing, finance or equivalent
• 3 years of proven working experience in customer service, customer experience
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Contact center and CRM technology: Extensively experience with deploying and managing / maintaining various front-end applications (e.g., Avaya, Cisco, Salesforce, etc.) and CRM platforms (Oracle, Microsoft, SAP, Salesforce, etc.)